Delivery, Return & Cancellation Policy

Delivery, Return & Cancellation Policy

Last updated: 28.03.2026

This policy outlines the terms regarding the delivery of services, as well as the return and cancellation conditions offered by BLACK MOUNTAIN BUSINESS CLUB ASSOCIATION through www.black-mountain.ro.

1. Company Information

BLACK MOUNTAIN BUSINESS CLUB ASSOCIATION
Registered Office: Bucharest, Liviu Rebreanu Street no. 29, bl. M36, sc. 5, et. 6, ap. 201, Sector 3

Registration Number: 168 / 31.12.2024 (Special Register)
Tax Identification Number (CUI): 51187168

Email: office@black-mountain.ro
Website: www.black-mountain.ro

2. Delivery of Services

BLACK MOUNTAIN BUSINESS CLUB operates as a business community and service-based platform. Delivery refers to access to memberships, events, and digital services.

2.1 Service Access

  • Upon successful registration or payment, users receive access to relevant services, membership areas, or event details

  • Access is granted via email confirmation or platform login

2.2 Delivery Timeframe

  • Digital services and memberships are activated immediately or within 24–48 hours

  • Event-related information is provided prior to the event date

2.3 Delays

  • In rare cases, delivery may be delayed due to technical or administrative reasons

  • Users will be notified accordingly

3. Return Policy

As the Association primarily provides services (not physical products), standard product return conditions may not apply.

However, if physical products are offered:

  • Products may be returned within 14 calendar days from delivery

  • Items must be unused, in original condition and packaging

  • Proof of purchase is required

Return Process

To initiate a return:

  1. Contact us at office@black-mountain.ro

  2. Provide order details

  3. Follow the return instructions provided

Return shipping costs are covered by the customer unless the product is defective or incorrectly delivered.

4. Cancellation Policy

4.1 Membership Cancellation

  • Users may request cancellation at any time via email

  • Cancellation becomes effective at the end of the current billing period (if applicable)

4.2 Event Cancellation

  • Cancellations made at least 3–5 days before the event may be eligible for refund or credit

  • Later cancellations may not be refundable

4.3 Refunds

  • Refunds (if applicable) are processed within 5–10 business days

  • Refunds are issued via the original payment method

  • Services already delivered may not be refundable

4.4 Cancellation by the Association

We reserve the right to cancel or reschedule services or events. In such cases:

  • Users will be notified

  • A full refund or rescheduling option will be offered

5. How to Cancel or Request a Return

To request a cancellation or return:

Email: office@black-mountain.ro
Website: www.black-mountain.ro

Please include your name and relevant order or registration details.

6. Contact

For any questions regarding delivery, returns, or cancellations:

BLACK MOUNTAIN BUSINESS CLUB ASSOCIATION
Email: office@black-mountain.ro
Website: www.black-mountain.ro

Blackmountain